Policies

Billing Policy

Payment including set-up fee, DSL modem (if needed) and one month in advance is due upon order, unless you received service under a special promotion.

The first bill a new customer will receive after that will be pro-rated for the remainder of the first month after the service is connected to the premises.


Invoices for services are sent electronically or by mail on the first of every month. Customers are responsible for monthly payment of invoices regardless of whether such invoices are actually received.


For customers paying by check, cash or money order, payments, including a $2 surcharge, are due within 25 days after the billing date.
 

Payments should be mailed to:

MaineStream Internet
Post Office Box 1
Charleston, Maine 04422


In order to avoid possible interruption of service, please allow enough time prior to the due date for mailing and processing. You may contact
the office at 564-5000 to notify payment has been sent.


Customers using automatic payments via credit/debit card or auto bill pay from a bank, agree to maintain balances sufficient to pay all requested payments. All recurring transactions take place on the same day every month, except by prior arrangement with the customer. Cycles that begin on a weekend or holiday may be processed on the next business day.


In the event your payment is declined, not processed or otherwise not authorized by your card company, we will attempt to re-process the charge before issuing a late notice. Failure to contact the billing office after 20 days of the bill date with new information may result in suspension or eventually disconnection of service. If your payment liability remains outstanding and unpaid, you may be subject to penalties and late fees. It is the customers’ responsibility to make sure that Mainestream always has the most up-to-date contact and billing information for their accounts. Mainestream Internet promises not to use given credit card information for any purposes other than the transaction for which the customer has approved.

Billing inquiries can be made Monday – Friday, 9:00 am – 5:00 pm by calling 564-5000.

Or email us at billing@mainestream.us.



Returned Payment


If a payment is returned for any reason, a $25.00 returned payment fee will apply and the account will be re-invoiced for service. A second returned payment will result in suspension without notice. Service will not be reinstated until the account is paid in full. Returned payments must be paid immediately with a money order, cashier’s check, cash or credit card and include the $25.00 returned payment fee.

Early Termination Fee

An Early Termination Fee will be charged at 80% of the most recent monthly amount billed, multiplied
by the number of whole months remaining in the Term; subject to a minimum amount of $100.00.